| Learn | Look | Ask | Try |
|---|---|---|---|
| Activity analysis | A Day in the Life | Camera Journal | Behavior Sampling |
| Affinity Diagrams | Behavioral Archaeology | Card Sort | Be Your Customer |
| Anthropomorphic Analysis | Behavioral Mapping | Cognitive Maps | Bodystorming |
| Character Profiles | Fly on the Wall | Collage | Empathy Tools |
| Cognitive Task Analysis | Guided Tours | Conceptual Landscape | Experience Prototype |
| Competetive Product Survey | Personal Inventory | Cultural Probes | Informance |
| Cross-Cultural Comparisons | Rapid Ethnography | Draw the Experience | Paper Prototyping |
| Error Analysis | Shadowing | Extreme User Interviews | Predict Next Year's Headlines |
| Flow Analysis | Social Network Mapping | Five Whys? | Quick-and-Dirty Prototyping |
| Historical Analysis | Still-Photo Survey | Foreign Correspondents | Role-Playing |
| Long-Range Forecasts | Time-Lapse Video | Narration | Scale Modeling |
| Secondary Research | Surveys & Questionnaires | Scenarios | |
| Unfocus Group | Scenario Testing | ||
| Word-Concept Association | Try it Yourself | ||