School of Computing

Call management in the open distributed office

Mike Rizzo, Peter Linington, and Ian Utting

Technical Report 15-94*, University of Kent, Computing Laboratory, University of Kent, Canterbury, UK, October 1994.

Abstract

This paper describes an agent-based model for the management of calls in an office environment. In this model, agents manage calls on behalf of users, who influence the behaviour of their agents by means of policy specifications. Call setup involves a negotiation process whereby agents attempt to agree upon some course of action to take. The model supports close-knit integration of voice and data services and is general enough to be used in a wide range of applications.

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Bibtex Record

@techreport{77,
author = {Mike Rizzo and Peter Linington and Ian Utting},
title = {Call Management in the Open Distributed Office},
month = {October},
year = {1994},
pages = {182-196},
keywords = {determinacy analysis, Craig interpolants},
note = {},
doi = {},
url = {http://www.cs.kent.ac.uk/pubs/1994/77},
    address = {University of Kent, Canterbury, UK},
    hensa_abstractfilename = {pub/misc/ukc.reports/comp.sci/abstracts/15-94},
    hensa_ftpaddress = {unix.hensa.ac.uk},
    hensa_reportfilename = {pub/misc/ukc.reports/comp.sci/reports/15-94.ps.Z},
    institution = {University of Kent, Computing Laboratory},
    number = {15-94*},
}

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