School of Computing

Call management in the open distributed office

Mike Rizzo, Ian Utting, and Peter Linington

Electronics and Communication Engineering Journal, 9(3):182-196, June 1997.

Abstract

This paper describes an agent-based model for the effective management of voice calls within an integrated computing-telephony environment. In this model, agents manage calls on behalf of users, who influence the behaviour of their agents by means of policy specifications. Call setup then involves a negotiation process whereby agents attempt to agree upon some course of action to take and the agents involved can continue to exercise control over a call in progress.



Bibtex Record

@article{343,
author = {Mike Rizzo and Ian Utting and Peter Linington},
title = {Call management in the open distributed office},
month = {June},
year = {1997},
pages = {182-196},
keywords = {determinacy analysis, Craig interpolants},
note = {},
doi = {},
url = {http://www.cs.kent.ac.uk/pubs/1997/343},
    ISSN = {0954-0695},
    journal = {Electronics and Communication Engineering Journal},
    number = {3},
    publisher = {Institution of Electrical Engineers},
    volume = {9},
}

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